Old cars 1796
I bought 4 cars from them, including the van I was driving. They did lose a genuine customer, not just a potential one.
The "crux" of the matter was the warranty company agreed that if the dealership were to amend their cause of failure, the repairs would have been mostly covered - everything except, of course, the belt and cost of labor to install a new one. As the dealership knew the belt was intact (and was less than 2 months old), and still refused to change the ticket, offering only to forgo the cost of the parts (a little more than 1-4 of the final bill), I simply took my business elsewhere.
That was, btw, only the last straw in a series of poor services-repairs done by them. 2 yrs to still fail to diagnose, much less repair, an A-C leak that another dealership found and repaired in 1 visit was another black mark against them. (The repair was completed once I went to another dealership, after the above fiasco - and from which I've since bought 2 more cars, and recommended them to several friends, who have also bought cars.)
-- TeaLady (mari)
Old cars 1797
This doesn't make any sense. Why would a garage risk its working arrangement with a warranty company by being obstinate, one that already agreed to pay the repair bill...
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