Business Week on the problems at Dell

Dark Days at Dell The tech industry's lean, mean direct sales machine is on the fritz, and there don't seem to be any easy fixes. What gives?

....Dell may not have hit a wall in quite as dramatic a fashion as did Eastman Kodak (EK) or IBM (IBM). For all its problems, it is still expected to make nearly $3 billion this year. Yet its predicament may be intractable. Dell remained slavishly loyal to its core idea of ultra-efficient supply-chain management and direct sales to consumers, even as rivals have stepped up their game and markets have shifted to take away some of Dell's key advantages. Instead of adapting, critics say, Dell cut costs in ways that compromised customer service and, possibly, product quality."

Lots more to read....clik!

-- Regards, JimP "The measure of a man is what he will do while expecting that he will get nothing in return!"