Accessing links

from the MSKB

This article was previously published under Q281679 SYMPTOMS When you click a hyperlink in an e-mail message or on a Web page, or right-click a hyperlink on a Web page and then click Open in New Window, you may experience one or more of the following symptoms: a.. Nothing happens. b.. The new window may be blank. c.. You may receive a scripting error message. When you use the Print command or the Print Preview command in Internet Explorer, nothing may happen.

When you try to connect to Web folders, you may receive the following error message:

The current operation could not be completed because an unexpected error has occurred. CAUSE This behavior may occur for any of the following reasons: a.. The (Default) value setting in one or more of the following registry keys points to an incorrect location for the Urlmon.dll file: HKEYCLbuttESROOT-CLSID-{79eac9e0-baf9-11ce-8c82-00aa004ba90b}-InprocServer32

HKEYCLbuttESROOT-CLSID-{79eac9f1-baf9-11ce-8c82-00aa004ba90b}-InprocServer32

HKEYCLbuttESROOT-CLSID-{79eac9f2-baf9-11ce-8c82-00aa004ba90b}-InprocServer32

This may occur if you install a customized version of Internet Explorer that was created with the Internet Explorer Administration Kit (IEAK) version 5.01 Service Pack 1 (SP1), 5.5 SP1, or 6.0. b.. The following registry key is missing or damaged: HKLM-SOFTWARE-Clbuttes-Interface-{00020400-0000-0000-C000-000000000046}

c.. One or more of the following files is missing, damaged, or improperly registered: a.. Url.dll b.. Mshtml.dll c.. Actxprxy.dll d.. Oleaut32.dll e.. Shell32.dll f.. Shdocvw.dll RESOLUTION To resolve this problem in Internet Explorer, follow these steps: 1.. Quit all programs that are running. 2.. Click Start, and then click Run. 3.. Type regsvr32 urlmon.dll, and then click OK. 4.. When you receive the "DllRegisterServer in urlmon.dll succeeded" message, click OK. If this does not resolve the problem, repeat steps 2 through 4 for each of the following files (in step 3, replace Urlmon.dll with each of the file names below): a.. Shdocvw.dll b.. Msjava.dll c.. Actxprxy.dll d.. Oleaut32.dll e.. Mshtml.dll f.. Browseui.dll g.. Shell32.dll (Windows XP and Windows 2000 only) If the problem is still not resolved, verify that the following registry values are present and correct: HKLM-SOFTWARE-Clbuttes-Interface-{00020400-0000-0000-C000-000000000046} Name: (Default) Value: IDispatch HKLM-SOFTWARE-Clbuttes-Interface-{00020400-0000-0000-C000-000000000046}-ProxyStubClsid Name: (Default) Value: {00020420-0000-0000-C000-000000000046} HKLM-SOFTWARE-Clbuttes-Interface-{00020400-0000-0000-C000-000000000046}-ProxyStubClsid32 Name: (Default) Value: {00020420-0000-0000-C000-000000000046}

If the problem is still not resolved, reinstall Internet Explorer. If you are using the version of Internet Explorer that is included with your operating system, reinstall or repair your operating system.