Dell Quality No ServiceSupport 83

received thought I tests

I'm on my second Dell in 5 years. The first one burnt through harddrives like Barry Bonds on steroids. I would call the tech support and they would talk me through their stick and fetch game. The only difference was I knew it was the harddrive and never participated in the dumb tech script. I'd just tell them I did and move on to the next step until they exhausted the script tree. Only then would they authorize a replacement harddrive.

I agree with an earlier poster, I'm not going to be their tech support, especially when I had paid for the 3 year on-site service. I had no other issues with that machine except for the harddrives. It's now my kids homework-game system and works fine. It still annually eats harddrives.

So far my new machine is working fine. I bought a new 8400 XPS P4 3.4 Ghz; Free double Ram upgrade; free upgrade of the monitor to a 19in flat panel; free optical drive; $300 bucks off, free 2nd day shipping and free printer-scanner. I'd been watching their offers for the last couple of years, this had been the best I'd seen yet. It was the week of Xmas (Dec 20th) and I recieved it on Xmas Eve (24th). I've edited family video and ran HL2, Doom3 and Far Cry on it with no performance issues. It's actually not as loud as my previous 8400 but it's also not going to win any awards for silence buffering. The case is much easier to get into, it opens like an old fashion steamer trunk but they are still using the old flat ribbon cables which tend to clutter up the free space. It's also BIG, I could rent it out as an efficiency to a Puerto Rican family of 4.

Anyway, sorry for the tangent, just play the game with the tech stooge and get what you paid for.

Good luck. BP