Dell Quality

Anyone having trouble getting answers from Dell Tech center.

Just received Dell 3000 and it sounds like a tank is running. I call , get Tech Center...whereever that is...and am tild..even thought I purchased the on site warrenty...that I have to perform various tests before the Tech decides that problem can't be fixed via telephone and then authorizes a Tech-Repair visit.

The first thing I was instructed to do was run the IDE tests which showed Pbutt. Then I was told to lay the Tower on it's right side, take of the side panel and remove the Ram chips and to reinstall. How Ram could cause a grinding sound, which the Tech says he hears when I place the phone close to the tower, excapes me.

I'm told to check leads to see f trhe lead connectors are seated...am also told that since the 3000 is a fast machine that there will be noise...etc, etc, ad infinitum.

This is a brand new computer, How it got out of the factory with the problem only Dell QC knows.

Appreciate any input . This will be the last Dell I buy.

Son, who talked me into getting a Dell , now apolgizes. He has a company that uses Dell and says that the Tech advise has gone down the drawn.