Dissatisfied Customer's Message to Bill Gates

Dissatisfied Customer's Message to Bill Gates: Ineffectual, rude, and insulting tech support will send MS customers to compebreastors!

It is bad enough that Windows XP Professional has many problems and that Microsoft takes away jobs from qualified Americans through outsourcing. With all due respect, to provide rude and ineffective technical support, as I have just experienced, not only adds insult to injury; it provides motivation to buy anything but a Microsoft product!

As a result of a defective Windows XP Professional operating system that MS has been unable to repair so far and a never kept call-back appointment by a technician, I got a call from Microsoft where a man who identified himself as Douglas Mullen, Manager of Microsoft in Nova Scotia, was rude, obnoxious and insulting. He refused to let me speak to his supervisor and even made a disparaging remark concerning the Pope before he hung up on me!

I am having multiple problems with Windows XP Professional retail version that I recently installed on a new hard drive. The worst is that my MICROSOFT optical mouse (and other types of mice) freezes up the os. After spending hours on the phone dealing with a difficult-to-understand accent and poor telephone connection and with a technician from India who apparently did not have either the knowledge or ability to resolve the problems, I reluctantly rescheduled an appointment with Microsoft for yesterday, 2-19-06 at 2PM eastern US time. I never received the call, nor did I get any email - even one saying that the tech was unable to call, unable to get through to me or had to reschedule.

Instead I was woken up by Microsoft today on Sunday. When I asked to speak to a supervisor, I got Mr. Mullen, who insisted that I had been called back yesterday and an email had been sent to me saying that the person could not get through. He got very rude, obnoxious and insulting when I insisted that both my wife and I were here at the scheduled time, I have call waiting with caller ID, voicemail when the two lines are busy and I never receive any email from MS yesterday or so far today.

Mr. Mullen refused to address the fact that I was not called back yesterday and did not receive any emails from MS. He would not let me speak to his supervisor. He did not answer my questions about who was in charge in his office or country. He said "Yes I am rude but I am the only one you will speak to" and "I do not care if you write the Pope." He insisted that I had a "one-time only offer" to get a call back "take it or leave it!." Although I answered that I did want it, he only offered it on a day when I would not be here and rudely hung up on me with out making an appointment.

It is bad enough that Windows XP professional has many problems, that Microsoft takes away jobs from qualified Americans. But to provide rude and ineffective technical support with "a take-it or-lave-it" atbreastude not only adds insult to injury; it provides motivation to buy anything but a Microsoft product! Are you listening Mr. Bill Gates or is the only way you will get the message is when MS loses substantial sales?

Thank you,