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Having trouble getting new sound card to work had onboard sound


I just installed a new sound blaster card. I can play system sounds, but otherwise I have no sound. My desktop speakers are plugged into jacks on the back of the card, and I tried more than one plug. All diagnostics and checking the device managers (system device and sound devices, sound card) show all drivers installed and the card and the drivers fully functional, the former onboard sound disabled, and the new card in charge of everything it is supposed to be. The soundblaster's own diagnostic program also found had everything test out fine. But there are signs of something wrong.

I put screenshots of all my diagnostics in a WORD document at

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first computer: Timex Sinclair got in 1984 or so, pecked in a lot of BASIC programs, never got a tape drive for...

The two things I see wrong are that in the main soundblaster window it shows little red x's over the main sound control, the line in, and one of the sound formats. The documentation provides no clue anywhere what that means.

In the detailed system information you can get teh diagnostic program to display, under Creative System Information, Devices, it says "hardware disabled". Everywhere else it shows the hardware enabled. What is going on?

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It is not clear what I was supposed to do to disable the onboard sound. My computer manufacturer support said no need to do anything it will turn itself off when you install the new software. In system devices I find the onboard support disabled. In Bios I found only a place for "sound support enabled" or "Sound support disabled"; it provides no clue whether that is the onboard sound support or any and all sound support. It was enabled; I disabled it and rebooted adn this resulted in no change. Then I enabled it again. Still no change.

The documentationm for the card says you have to select specific sound sources to play your sound and provides no further clue WHAT they are talking about. It appears you have to select, for instance, each tiem you play something, whether you want MIDI or Wave ? In the forum it appears you have to select each time you boot the computer whether the sound is digital! The soundmax soudn card in my brother's old computer was never this hard, and if the sound I get from all this is not in fact worth it I am going to trash the thing and go back to onboard support. (I did this because the sound on my computer is noway near as good as on my brother's old computer, and that is partly because no bbutt control or sound balance!)

Boot Problems
I have a computer that I built about 2 years ago. It has been working great. Asus PC8000 E board with 512 ram and...

I tried "selecting" the master control and teh midi whatever, and that made no difference in the little red cross marks nor in my ability to play sound files in Real Player.

Actually I think the little red cross marks are buttons to click on for advanced features - since if you click on them you get advanced features, and the other controls don't have a place in the same location where you click and get advanced features.

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I tried both disabling "sound support" in bios - which caused system sounds to know longer play on my computer, despite the fact that the speakers are hooked directly to the cards and there is no other speaker - and deleting all SoundMax drivers and unintalling SoundMax. That did not leave me able to play any sort of sound on my computer.

I downloaded and installed the latest version of my drivers and program from Creative Whoever. That didn't help either.

The documentation says you have to select whether or not you are playing from a digital source, and they really don't tell you HOW to know if you are playing from a digital source. I have ordinary garden variety $10 desktop speakers, and I was playing from Realplayer, and when are electronic signals from these music file formats not digital? I've tried having the digital only box both checked and unchecked, adn it made no difference in my ability to play sound files.

You also have to tell it the layout of your speakers! Why in Jesus Christ. I have no clue. You guessed it; they don`t say WHAT they are talking about! I've tried both 2-2.2 and "headphones" - and it didn`t play either way. I have to speakers, set up in series, plugged into a single plug. The sound device thing suggests my computer atleast has it correctly figured out - they told me I have a pair of desktop speakers. I sure don't have three speakers, seven speakers, five speakers arranged carefully in a pentagon, or any of that.

Does anyone have any ideas?

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Yours, Dora Smith Austin, TX


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