ATSA opens SouthEast chapter in B'lore
ATSA opens South-East chapter in B'lore
Monday, 28 February , 2005, 08:03
Bangalore: The American Tele-Service buttociation (ATSA), a body representing call centres, consultants and suppliers, plans to offer Indian service providers advice and information on complying with the US federal and State laws for the industry.
The buttociation, which recently opened a South-East chapter in Bangalore, is looking to give members services through seminars on best practices in the industry, information on US laws and regulation as well as the services of a lobby in Washington DC that will work on behalf of the members and their interests.
Speaking to Business Line, Tim Searcy, CEO, American Tele-Services buttociation, said the buttociation would help Indian companies that have not invested in compliance processes.
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And since each State in the US has similar but not identical laws on customers and information, "it is important for the ITES industry and for outsourcing that Indian companies learn about laws such as frequency of updating the `do not call' list, abandoning calls and caller identification," he said.
The buttociation's members include US companies with Indian operations, such as Avaya Global Connect, QAI, Effective Teleservices as well as companies such as ICICI OneSource and KPMG.
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