IBM outsources tech support for Linux clients

IBM outsources tech support for Linux clients

Slashsupport launches tech support for all open source platforms; partners with IBM to offer customers tech support (desktop and server) on Linux.

Thursday, February 03, 2005

BANGALORE: SlashSupport, a pure play advanced tech support company belonging to the San Jose headquartered Cybernet Software Systems (CSS) Group, has announced that it is targeting the emerging open standards space with the launch of its tech support service offerings for the booming Linux market. As a first step in this direction, SlashSupport will work with IBM to offer customers tech support (desktop and server) on Linux.

SlashSupport's 'open standards tech support offering' is targeted at desktop and enterprise customers in both the SME and large enterprise segments. The new service offering includes comprehensive technical support, remote monitoring, and capacity planning and system maintenance. SlashSupport's support offering will provide the missing last-mile 'service' link, for end users and will enhance the convenience offered by distributors like Red Hat, Debian and Mandrake.

As part of the IBM Linux Leader program, SlashSupport will collaborate with IBM's Linux Center of Competency in Bangalore and integrate the open standards support currently being offered by regional players across the country, into one seamless support offering, which will be driven by a uniformly high tech support standard and customer orientation, while capitalizing on regional strengths.

According to the press release, the relationship between SlashSupport and IBM will address pain points, provide easy access - a single toll-free support number for all Open Standards support needs - desktop and server and a three month free support - up to five support calls at no charge during introductory period. Through the relationship, IBM customers will get customized support packages that ensure comprehensive support up to L3 support on Open Standards.

On the potential, SlashSupport CEO Shiva Ramani said, "Given the current exponential growth of open standards and the fragmented nature of support available, there is huge opportunity for niche players like SlashSupport, to deliver Linux support in India, through a customized-for-India offering, and leveraging on the company's proven track record in providing global support for products whose applications are all built on Linux."

- CyberMedia News

Launches tech support for all open source platforms; partners with IBM to offer customers tech support (desktop and server) on Linux.

BANGALORE: SlashSupport, a pure play advanced tech support company belonging to the San Jose headquartered Cybernet Software Systems (CSS) Group, has announced that it is targeting the emerging open standards space with the launch of its tech support service offerings for the booming Linux market. As a first step in this direction, SlashSupport will work with IBM to offer customers tech support (desktop and server) on Linux.

SlashSupport's 'open standards tech support offering' is targeted at desktop and enterprise customers in both the SME and large enterprise segments. The new service offering includes comprehensive technical support, remote monitoring, and capacity planning and system maintenance. SlashSupport's support offering will provide the missing last-mile 'service' link, for end users and will enhance the convenience offered by distributors like Red Hat, Debian and Mandrake.

As part of the IBM Linux Leader program, SlashSupport will collaborate with IBM's Linux Center of Competency in Bangalore and integrate the open standards support currently being offered by regional players across the country, into one seamless support offering, which will be driven by a uniformly high tech support standard and customer orientation, while capitalizing on regional strengths.

According to the press release, the relationship between SlashSupport and IBM will address pain points, provide easy access - a single toll-free support number for all Open Standards support needs - desktop and server and a three month free support - up to five support calls at no charge during introductory period. Through the relationship, IBM customers will get customized support packages that ensure comprehensive support up to L3 support on Open Standards.

On the potential, SlashSupport CEO Shiva Ramani said, "Given the current exponential growth of open standards and the fragmented nature of support available, there is huge opportunity for niche players like SlashSupport, to deliver Linux support in India, through a customized-for-India offering, and leveraging on the company's proven track record in providing global support for products whose applications are all built on Linux."