India Call Centres , abundance of criminal theft and poor service

Indian call centre staff nicked for fraud

Three workers from an Indian call centre have been arrested for defrauding US bank customers.

The great productivity MYTH of Call Centers in India

The non-existent Customer Service Culture in India will make training of reps mandatory and difficult, since such a luxury as service is not part of everyday life in India.

Indian call centres Ôpose security riskÕ

Criminals are believed to be trying to bribe Indian call centre workers to get access to customer credit card details. Call centre workers have been offered up to a year's wages for credit card numbers, according to the Evening Standard.

Indian call centre 'fraud' probe

In April, arrests were made over call centre fraud in western India Police are investigating reports that the bank account details of 1,000 UK customers, held by Indian call centres, were sold to an undercover reporter. The Sun claims one of its journalists bought personal details including pbuttwords, addresses and pbuttport data from a Delhi IT worker for £4.25 each.

Probe into Indian call centre fraud claim

The Sun said the insbreastutions targeted included many of Britain's top banks such as HSBC, Barclays, and Lloyds TSB. It added the call centre worker claimed he could provide 200,000 account details a month - including those of US citizens.

UK Banks in hot water over Indian call centre leak

A spokesman for data protection watchdog the Information Commission said it is a matter of "great concern" and warned that UK-based companies who outsource their customer services to a call centre whether in the UK or overseas remain legally liable for any security failings.

Abbey moves Indian call centre jobs back to UK

The decision has been taken by Spanish bank Santander, which bought Abbey a year ago for £9.5billion. It follows growing complaints from customers, which included language problems.

Indian call centre security breach: man admits guilt

According to Reuters, Karan Bahree, 24, from New Dehli, admitted his guilt in a letter to his employers, web development company, Infinity eSearch.

American clients running away from call centers with heavy Indian accent

Is the heavy Indian accent prompting a major US outsourcing firm to slash its India operations by 50 per cent and relocate to another Asian country? The Tampa, Florida-based Sykes Enterprises denies the accent bit, but confirms the "migration" (read layoff) plan for its Bangalore call-centre facility that went on stream barely two-and-a-half years ago.

Indian call centre story embarrbuttes British rail officials

Tony Hopkins, director of Billy Smart's Circus, has been narrating his phone experience at every venue he stopped during a journey in Scotland, evoking responses from people who have had none too pleasant experiences with call centres in India. According to Hopkins, the British Rail operator based in Mumbai had no idea where Scotland was - in fact he had never heard of it, could not spell it and, finally, thought it might be a station on the London Underground.

Study documents exploitation in Indian call centres

Yet a recent study of working conditions in Indian outsourced call centres has pointed to the high levels of labour exploitation in the industryÑincluding constant surveillance, long hours, health problems and burnouts.

Delta Air Lines to close one Indian call centre

US-based Delta Air Lines has announced that it is to close one of its three call centres in India but refused to say if the moved was linked to the results of a recent customer service survey.

Australia probing Indian call centre fraud

Sydney, Aug 16 (DPA) Australian police Tuesday said they were checking a report that fraudsters were selling the personal details of thousands of Australians held on the databases of call centres in India. The claim was made in an investigative report on the Four Corners programme of national broadcaster Australian Broadcasting Corp. Justice Minister Chris Ellison said the federal police were investigating the claim that there was a flourishing black market in information held by Indian call centres.

Gartner warns of offshore ID theft risk

A shortage of send labour for Indian call centres increases the risk of fraud and idenbreasty theft, analyst firm Gartner warned in a newly published study.

Quality declining, says survey

The quality of Indian call centre workers is said to be declining rapidly as poorly qualified and trained staff is being deployed to meet demand from Western companies, says the survey. Even more strikingly, nine out of 10 customers of financial insbreastutions said they would consider changing companies if their organisation moved calls offshore.

Latest Report Blows Apart Call Centre Indian Myth

A company commissioned by the Government to research Indian call centre services is about to publish a separate report that shows Indian call centre workers fail to answer queries properly. The results carried out by specialist research firm Contactbable and reported in the FT this morning, show that UK firms answer 25% more calls per hour than their counterparts in Bangalore and Delhi and resolve 17% of those calls at the first attempt.

Yawnnnnnnn....etc.etc.etc.etc.etc. ad nauseum... It's everywhere.....