Indian call centre staff fed up with racist abuse 2910
Two perspectives on offshore outsourcing by Demir Barlas, Line56 Thursday, March 16, 2006 -------------------------------------------------------------------------------- Editor If you're following tech news, you may...
There are other aspects to the problem... many other aspects.
For instance in the area of printer drivers...HP for instance, on some printers 3 different versions of the buggy software and buggy hardware go out..on many different models. that has to interface with Microcraps buggy software, that keeps changine with every patch and with virus software added on etc.
its a largely impossible mess.
So we have this impossible mess and India has opted to take it off of our hands by hiring people to handle the impossible mess but not even training them to speak english in some cases, and virtually all cases not training them well the programming and software issues involved (since that would take years, and they wish to hire people for 70 dollars a week with little or no training)... thats the second part of the problem. Greedy Indian employers who want something for nothing.
These people working for 70 dillars a week are being charged out to american customers at guess what 65 dollars and HOUR... that you see is criminal insanity.
Such levels of criminal insanity create a nasty back lash... thats the rational side of the equation.
On the irrational side are the usual mix of abusive people, or decent people who became abusive after being asked to pay 65 dollars an hour for even twice that, for completely incompetent service...not the fault of the indian operators, but of the american manufacturers and their Indian bosses who wish to charge out services at 10,000% profit... that is not decent capitolism, it is robbery implimented at the cost of the customers entire day dealing with the mess.
In my case Ive spend all day trying to get my printer working, and 200 dollars with the Indian help desk, and reloading software etc...only to finally get an HP vice president on the line, and have one of his tech people call me and fix the problem in less than 5 minutes.
I did not have the days production to loose, paying a 10,000 percent profit to some rip off jerk in running the offshore program.
thats the problem you see...
Phil Scott