Indian call staff quit over abuse on the line

In my experience it's not just callers who are abusive, it's the tech support people themselves.

The ones outside the USA are the worst.

I dealt with a woman in Turkey on my first call to Toshiba's tech support line and she was a downright jerk. So much so that I considered returning the laptop I had just bought. Luckily I did not and I have found it to be a good product despite the jerk. Over the years, dealing with Turks occbuttionally I have found the Greek motto "never trust a Turk" to be a good one.

Also recently I've dealt with 2 of Linksys's people in the Phillipines who were very polite and spoke perfect US English.

Comcast has nice people who are here in the USA but they tend to know very little. Sometimes they work off a script. I guess they aren't paid enough so there's high turnover.

Meanwhile Dell's foreign support people were so bad that I returned their product, which was a PDA. Dell made an announcement later that they were shutting down their India tech support center but they have since then quiet reopened several in India. Screw Dell...

Mind you also, during college I did tech support so I know the ins and outs. Some shops are very high-pressure, high-turnover. Others are decent jobs you can stay with and build skills at. High-pressure shops actually allow treating customers badly, but normal ones will fire you for it.

-V