Indians are being abused by their callers 4455
By Rodney Appleyard May 30, 2005: IT outsourcing is becoming common practice in Australia for small, medium and large organisations in...
LOL. I did inbound call-center while working my way through school. I think the funniest call I got was when "Elmer Fudd" called up at 1 AM to join the NRA. And of course company policy was that we had to take down all their information regardless if we thought it was fake or not. LOFL.
French Say 'Non' To European Consbreastution Vote May Kill Third Term For Chirac POSTED: 4:52 pm EDT May 29, 2005 UPDATED...
Monday, 30 May , 2005, 09:49 Bangalore may be better known to people outside of India as the place that handles customer calls from around the world, but this small Punjab town is the future for...
During the dot-com boom I was specializing in one area, but studying other areas so that I could 'generalize' my knowledge. So while programming in ColdFusion, Java and C++, I was getting as much knowledge as I could about hardware. On the job boards they're looking for people with knowledge in several areas - just knowing hardware or just knowing programming in one language doesn't cut the mustard anymore. That's where all those folks lost out - most specialized in just one area: DBA's who couldn't program, programmers who couldn't plug in a CAT 5 cable, hardware guys who only didn't know how to set up a SQL Server login.
Their quality of life is on the rise, their tech. sector workers are demanding more, salaries are increasing - benefits aren't far behind; even their own homegrown companies are outsourcing tech. work to remain compebreastive. All this adds up to higher costs, which are pbutted on to the customers; and when American business realizes they're not saving big $$$ on the bottom line, they'll find a new country to exploit. But that's the game, and when you jump in to play, bring your brbutt knuckles.
Actually the money going to India is a very small percentage of GDP (about 0.16% as of the 1Q 2005). We spent 8 times that amount of money in Iraq, and we get absolutely no products or services in return (although I'm sure they work 95 hours a week for it). If you want to look at who's holding the purse strings, it's Japan. Their government is the single largest holder of U.S. Debt in the form of bonds and other negotiable instruments. They have the ability to completely annihilate the U.S. economy in one fell swoop; of course that would not be to their advantage at this time...
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