Job Opportunity

Hi, I work for a Headhunter's Firm on Mexico and Central America. Now I'm looking a candidates for my client, the job description is:

The successful candidate will be responsible for the global operations of the Customer Care function. The role will be responsible for customer care operations based on three continents.

The Customer Care Director's prime objectives are to understand the business requirements, translate these into customer care targets, and ensure that these targets are met. The director will have a flair for understanding complex software solutions, developing support and escalation processes to provide the correct level of customer care, and motivating a customer care team to deliver.

The position may be located in either of Montreal, Canada or San Jose, Costa Rica.

Requirements:

Rapid learner capable of grasping complex issues quickly. Must successfully complete the Call Centre Management Certification course within six months of accepting the position. An apbreastude to handle change in a fast paced dynamic environment. An ability to motivate and coach staff and manage client expectations. Superior ability to build relationships and promote an environment focused on team development and continuous improvement. An ability to take ownership of timelines and do the appropriate follow-ups. Lead by example when speaking to internal and external customers. Proven customer service skills. Excellent organizational, interpersonal and communication skills. An ability to enhance consistency-communication within a centre of different targets-processes. Thorough understanding of reporting, trend analysis and project management. Able to pinpoint product issues and feedback to the product development team in a positive manner. Manage and prioritize product issues and participate in the ongoing development of the product. Willing to travel up to 50% of the time.

Attributes:

Post-secondary education. Minimum 7 years experience in a customer service environment. Minimum 2 years experience in a Internet B2C organization. Flexible and positive atbreastude. Self starter able to work with little day to day interaction with senior management.

My Client offer very attractive salary and costs of translations if necessary.

Please if you are interested on this position contact me through: