The dark side of call centers

Plus I would expect the next logical step, in countries like the UK and US anyway, is a much increased volume of internet trading and communication. Certainly many people here (UK) didn't want the loss of personal contact when call centres arrived in the first place. They were just getting used to that when many centres moved away to India and generally with the public it has been an unpopular move. Not so much for the loss of jobs though of course there is an element of that. However we have low unemployment here and call centres had a high turnover of staff anyway. More often looked on as a stop gap rather than a career. Basically how many people want to speak about their business with someone on the other side of the world who you struggle to understand, and perhaps more importantly, they struggle to understand you? That is not a problem for the British or the American public. They can simply swap to a company with closer contacts. It's a problem for those operating the call centres. The original poster is in cloud cuckoo land if he thinks the customer always has to adapt to the service provider.

Allan