india will rise. 1889

On Sun, 9 Jul 2006, Tambi Dude

Just a response to the same crap I see again and again.

And, just like the pro-India propaganda is just that. Commercial advertising and it benefits India and Indians, not anyone else.

How about looking at that India-BPO failure rate FAQ again. Its just below.

How do YOU explain all the references I see in our media and trade periodicals about all the jobs coming back or going elsewhere? How about why don't you address all the major problems in Indian society? Why don't you answer some of my other questions?

A lot of this BPO offshoring is a fad that takes years to work out. Sure, some of it will work. A lot of it has failed according to the articles I cited below. And, I keep running into more articles that show there are problems over there with the offshoring. Apple pulled the plug (see below) on plans for a big call center.

Oh, and I wanted to talk with you about your judgement about this "bitterness" that you thought you saw or thought others might see. You know, its all part of this atbreastude Indians seem to have that all these guys over here in the USA that get laid off, as their jobs go over to Indians, should just just roll over and die and just ignore that they got screwed by selfish-greedy CEOs. Me, I don't particularly blame Indians for "stealing" these jobs because they didn't. Actually, it is the CEOs that make the decision, and they also make the decisions that help them get far more money than they deserve. Othewise, I have no idea why someone who is hurt by someone else should not be angry and-or bitter. I have even seen in the media that some Indians are worried about the Chinese and if I were an Indian, I would be worried about China eating me up.

----------- Here, for anyone else who wants to read about something besides only pro-India propaganda: --------------- Offshore outsourcing (i.e. BPO, especially to India) has a high failure rate and is leading to a new pheonmenon: backsourcing-backshoring, and the "H-1B swindle."

July 4, 2006 revision: Adds WSJ article at item #16

June 26, 2006 revision: Adds Business Week-Small Biz, Summer, 2006 report (see item #15)

June 12, 2006 revision: Adds BW article reference on Apple pulling out of India (see item #14)

June 6, 2006 revision: Adds one question (#4) about economic conditions in India and references (in item #13, below).

May 5, 2006 revision: Companies hiring foreigners on H1b visas are less interested in quality work and more interested in cheap labor (see item #12 below).

FAQ: QUESTION #1: How well is offshore outsourcing & BPO (especially to India) really working? ANSWER: Below are many different sources (1-11, 14-16) and many comments, summaries, and quotes that report that the failure rates are very high and satisfaction is not very high, either. Especially in reference # 10, it is clear that you don't get increased "productivity." Instead, when the cost goes down, so does the quality of what comes out.

QUESTION #2: Instead of offshoring jobs to, for example, India, US companies import foreign labor to the USA through a visa such as the H-1B which requires that the employee work only for the company that sponsors that visa and they justify this on a shortage of IT expertise in the USA. How true is this picture? ANSWER: Reference #12, below, is a source of information that H-1B employers are more interested in cheap labor than quality service or products.

QUESTION #3: Are there any anti-offshoring internet resources? ANSWER: See at the very end of this file, one website. If you know of any more, please send email to me or post to the newsgroups.

QUESTION #4: What BPO economic changes are currently being reported for India? ANSWER: See item #13, below. -------------------- 16. From WSJ, Monday, July 3, 2006, page B1, enbreastled "Siting a Call Center: Check Out the Mall First" by John Lyons.

Quote(p B3): "After Lehman Brothers moved its internal computer help desk to India in 2003, the mismatch between the investment bank's hard-charging employees and their new Indian phone-support agents created problems, say industry insiders, and the help desk returned in house."

It is also interesting that most of this article is about an Indian, Mr. Shankardbutt, a US citizen ("born to Indian parents in Nairobi, Kenya") who works for ClientLogic, that sets up call centers as an outsourcing business and most of the article is devoted to his work finding call center sites in Mexico.

-------------------- 15. From Business Week-Small Biz, Summer, 2006 (may be on the website: www.businessweek.com-smallbiz) enbreastled: "Here or There" subbreastle: Six entrepreneurs explain why they outsource or not. Here is a quote from the first page of the article (page 67):

"Some 24% of small manufacturers said they had purchased goods or services from vendors outside the U.S. in the past three years, according to a 2004 study by the National Federation of Independent Business. For the rest, the best place to manufacture is right at home, at least for now. The easy rapport with vendors, relatively short plane rides, and the quality of American-made goods keep these business owners and their customers perfectly happy."

--------------------- 14.