8400 Choppy Sound Don't Call Dell 1034

No slight to Indians in general, my peers over there have equal skills, but they aren't the guys who answer level one tech calls unfortunately. Not that the guys who answer the phone are dumb, just under trained for the jobs. They are further restricted by company policy's that require them to stick strictly to their scripts and not to deviate. Not that is, unless they want to get fired. It's part of the environment that further hinders their development of better skills. Not that they are getting paid all that well for working 6x10.

BTW for those who have a problem with the language, blame it on the British. Back in the days of the empire, the British Rodge ( I probably have misspelled that) obviously failed to provide an adequate basis for the mbuttes to gain a useful education. But then if they had chickenneys answering the phone I doubt if most of us could understand them any better.

KC

complain