Amazingly good service
Rex's Mom says... Must be nice. I'm praying they don't go bankrupt before I can get my overpayments back from them. I bought a laptop...
Have had a number of Dell laptops and have always been pleased with tech support until it got to the point that I could not decipher the accent of most of the technicians.
Recently was experiencing unacceptably loud noises from the fan on my Inspiron 8200.
Went to Dell Support and engaged in an email conversation with a tech. It was OK, but there were long time lags between communications.
Encountered an issue which could best be answered by a human being. Called the tech support line and got a nice lady whose accent said she was Indian, but was veeery easy to understand.
Not only did she stay on the line through a number of questions and review what was already in the emails, but today (21st) when my machine had been returned to me (it left my home up on the 16th), she telephoned to ask if the repairs were satisfactory!!!
Maybe I just got lucky, but I thought it was exemplary. --
Rex's Mom