An open letter to Michael Dell of Dell Computer 1291

Must be universal.

I went to Sears to buy a new microwave oven 2 weeks ago. After picking the one I wanted, there were no clerks in the area. There were 5 or 6 about 20 feet away talking. I whistled a few times and some of them looked at me and went right back to talking.

Eventually someone came to help me (not one of the talkers either). I told the guy which one I wanted. He asked if I wanted the one with the stainless steel front. I said I did. He said the stainless ones are $20 extra even though that was the one on the shelf under the price tag. Since I figured it wasn't worth arguing over $20, even though it was a prime example of bait & switch, I agreed.

Then he said he would have to walk back to the warehouse to see if any were in stock. I asked him why he didn't just use the computer in front of him.

I then asked why he didn't just call the warehouse. He said that they don't usually answer the phone.

That was strike three so I left and bought it somewhere else.

Cripes!