Dell False Advertising
Hi,
I recently tried to purchase a Labreastude 510 from the dell.com website. It is shown as costing 649$ (after instant savings). However, when selecting it (to try to purchase it) you get to a page with 4 models with the cheapest at 799$ (after instant savings). Not being able to buy it at the advertised price I contacted DELL (please see complete email thread below), but the result was that they in the end referred to an 'Online Promotion' that apparently runs all week (and I don't see how this was an Online Promotion anyway), and after my reply to their last email I simply received no more replies from them!
I think this is very blatant false advertising. Someone located in the US should sue them or complain to relevant authorities (I can't, I'm not in the US).
I have seen this type of pricing with other dell models as well. They need to be stopped.
(Pls. note that the email thread below has the latest email in the top and the first email at the bottom. Also note if you follow the link in the first email, that webpage has now been removed by dell )
***************************************************************************************** Email therad with DELL, my latest reply email at the top, first email at bottom ***************************************************************************************** Dear Dell,
First of all it says nothing about 'online promotion', and nothing about a time-period. It only says 'limited time offer' but gives no details as to when the offer runs out.
Secondly, what you are saying makes little sense to me, it seems you are saying the promotion runs from thursday through to wednesday, meaning the entire week and then starting again? This sounds like it actually runs all the time, except for the 1 second between wednesday 11:59:59pm and thursday
12:00:00am. Please let me know how this works. Please also direct me to a link where the rules of this promotion are stated.
In another thread: I asked for advice on selecting an external hard drive for backups. I purchased a Seagate...
Thirdly, I don't see anywhere on the page in question content-products-productdetails.aspx-labreastd510p?c=us&cs=04&l=en&s=bsd)
stating that I have to buy it at a certain time or day in order to take
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advantage of the $649 price. It quite clearly states 649$ but since it is apparently impossible to actually get it at that price, this amounts to false advertizing because when I do try to get it the price suddenly jumps to 799.
Regards, Tobias Skytte
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On Mon, 16 Jan 2006 16:52:19 +0200, SMBOnlineOrderResolution
Dear Tobias,
We do understand your concern!
Kindly be informed that Dell Small Business Online promotions run weekly
Central Standard Time. You must complete the transaction before that time.
It's pretty simple. New promotions come out on Thursday and run through Wednesday of the following week. Coupons...
If you have any further queries, please feel free to contact us.
Regards,
Dell Inc. E-Business Sales Division
Original Message Follows: ------------------------ Dear Dell,
Thanks for your concern. However, if I do follow the 'customize' link, I get into a page where I can buy a model for 1288$ or another model for 799$ (both after 'instant savings'). The model offered on the initial page says 649 after instant savings. Please let me know the exact chain of links I must follow in order to complete this purchase. If you go to the page and try to buy this model at that price you will see what I mean. Thanks.
Regards, Tobias
On Fri, 13 Jan 2006 14:25:57 +0200, SMBOnlineOrderResolution
Dear Tobias,
We do understand your concern!
Please click on the Customize, and it would take you to the page where the Details of the Labreastude 510 for $649 is given.
If you have any further queries, please feel free to contact us.
Regards,
Dell Inc. E-Business Sales Division
Original Message Follows: ------------------------ Hi,
I'm in Mozambique, I can't and wont call an 800 number from here. Just send me the link to where I can get it at the stated price please. Thank you.
Regards, Tobias Skytte
On Thu, 12 Jan 2006 16:01:55 +0200, SMBOnlineOrderResolution
Dear Tobias,
Thank you for choosing Dell !
Please contact our Online Sales Queue at # 800-284-3355 extension 7261843 for buttistance in this regard. They would be glad to buttist you with your request.
If you have any further queries, please feel free to contact us.
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Regards,
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Dell Inc. E-Business Sales Division
Original Message Follows: ------------------------ Hi,
On the page for the Labreastude 510 it says I can buy it for $649, however I don't see a link where I can see specs for that particular laptop at that particular price. If I click 'customize it' I get into a page where the cheapest is 799. What's going on? Please let me know how I can buy it at the 649 price. The link to this page with the stated $649 price is here:
labreastd510p?c=us&cs=04&l=en&s=bsd
Thank you.
Regards, Tobias Skytte
********************************************* End of DELL email thread ********************************************* Regards, Tobias