Dell Garbage and Infinite Install Loop 1763

On Tue, 11 Apr 2006 02:12:51 GMT, "Christopher Muto"

I think we're on the same page for the most part. In reality, most of the users who are not capable or who do not want to become capable enough to remove the trial software probably won't realize that their system performance could be better.

I am just empathetic with the people who can't resolve things very well on their own. Perhaps Dell's technical support staff could walk someone through fixing the problem -- I don't know. I think we both know that can be hit or miss.

In one of my volunteer positions I help a lot of people set up their comptuers. Recently, I helped an elderly man and tried to place myself in his position as if I hadn't been there. At one point three different trialware setups were happening at the same time.

OK I have a question ...

For every person that I help get started with their Windows system, I have to make sure to very clearly explain how to get to Windows Explorer. In Windows, you have to navigate to Start All Programs Accessories Windows Explorer.

Shouldn't that be in a more prominent place? I mean, it's pretty essential and it's buried fairly deep. It seems like it's right up there with the Start menu in importance.

I set up their Quick Launch with that on it, and also tell them about Windows Key + E.

Maybe I'm missing something -- I probably am.

Journey