Dell Rebate Hbuttle to rest 1708

The main reason that companies use mail-in rebates is the probability that they won't have to pay the money. They make it very tedious and unpleasant to collect.

Dell is among the most obvious. They have all of the information that they require you to send to them already in their databases. They got all of it when you bought the computer. Why, then, would it require 8 weeks for them to send you the rebate? Because the hbuttles they give you during those 8 weeks are intended to make you give up trying to get the refund.

They finally paid my mail-in rebate, after several confusing conversations with their India-based representatives. I don't know for sure, but being able to mention in my emails that I had a return receipt confirming that they got my rebate application may have provided some motivation for the final payoff. It cost me a couple of bucks to get a rebate of more than a hundred bucks. They still jerked me around for weeks. Considering that I did everything by the book and still got a significant hbuttle, I can just imagine how their less-attentive customers are treated.

Mail-in rebates are the hallmark of a scumbag corporation.

Luc