Dell Sucks

I hear your pain when you talk about being on the phone for hours and hours. What I recommend is to document your phone calls -- how long were you on, what was done, exactly what area of Dell are you at, where did you get transferred to, did the line drop dead after being put on hold 15 minutes?

I went through that nightmare scenario a few weeks ago, and I had prided myself and actually broadcast to people that "I know how to navigate Dell's phone system" (yeah right).

What finally helped was that eventually I built up enough of a sad story that the person on the other end of the line was very sympathetic, I was able to escalate to a manager who was very sympathetic, who stayed on the phone with me until I was connected with someone in "special situations" or some remote-and-well-hidden area within the Dell-Hell-phone-maze.

After what you have been through, you should be able to get a brand spankin' new laptop. That's what I would insist on (but remember, I'm full of false pride :-)

Journey

On Sat, 25 Mar 2006 16:13:14 GMT, "Don Johnson"