Dell Tech Support 565

"What does a "knowledgeable American tech support guy" look like?" Surely you have seen their commercials where an old guy is laying in bed calling Dell tech support at 2 a.m. The tech chats with him for awhile. The guy just wanted to make sure they were there when needed. That is what I am talking about--the tech in the commercial. I am not racist at all. I don't care if the tech support guy is pink with purple polka dots and resides on Mars as long as he can communicate with me in my language. I bought the computer in the USA, so I expect that language to be English unless or until they change our official language. When I have to tell a guy how to spell "Clover" (part of my address), I thin there is a huge language problem. I should not have to speak their native language, whatever it is, in order to communicate my tech support needs. If you think that means I am wearing a white hood, then so be it. That's your problem, not mine.