Dell Tech Support 566
I got news for you, Dell has people working in their call centers in the U.S. whose native tongue is...
On Wed, 16 Mar 2005 12:34:59 -0600, Dave
I agree, but in many instances the language barrier presents a BIG problem. What a US customer might call a disk drive or some other part might not been understood by the tech from a non-US based company.
At the same time, most US support people are as easy to "understand" as anyone else you run into in the US. Most foreign support workers (even those in the US) are often very hard to understand.
Now, don't get your shorts in a bunch, I have a off-shore development team with more than 120 people in it, and I also have trouble getting my ideas-point into a form that the entire team understands the first time, and I've been working with them for several years. It's not just support people, it's any person that doesn't speak your language-slang as their primary language (and the reverse is also true).
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