Dell Tech Support 567

I got news for you, Dell has people working in their call centers in the U.S. whose native tongue is not English.

I have a friend who works in Dell consumer sales in Austin. He was born in Africa and has a distinct african accent. Occasionally, I have a hard time understanding something he says. He's really good about it though, he told me up front once that if I didn't understand something he said to just stop him and ask him to repeat it. He doesn't offend easily about that kind of stuff.

He is a U.S. citizen and he does get offended when people ask him if they can be transferred to an american. At that point he usually lets 'em have it.

I have a friend that I work with at my job that could be clbuttified as a "red neck". He has a slow deep southern accent and every other word out of his mouth is a contraction or he'll often jam two or three words together into a new word. I have a harder time understanding him than I do most foreigners who don't speak english well.