Dell support hit bottom
you machine has two 'pc card' slots that are next to each other. originally they came from the dell with a...
In the past 3 years, I've bought several Dell Optiplexes and a few PowerEdges. I've noticed that Dell support was getting incrementally worse. But I think they have hit bottom. They don't even keep spare parts in stock anymore. I have one Optiplex GX270 out of service for 10 days now because the motherboard and power supply is backordered. Worse, until yesterday they couldn't even tell me when the parts would arrive.
I bought Optiplexes from the Business division because I thought I would get better reliability, better support, and better parts replacements since in theory there would be less changes in the Optiplex line. This is the 4th Optiplex I've had to call for a hardware problem this year, two of them for the same power supply-motherboard problem. I can deal with the long phone holds, or the support reps who never listen to what I'm saying and ask me to do the same troubleshooting steps over and over again every time I call, but lack of replacement parts is just unacceptable.
What the hell is going on with this company?