Dell technician took my failed drive

flashmail-SPAM.com says...

Mike,

This is the fault of the tech who set up the dispatch for you. He should have told you that the technician is responsible for bringing back the parts. If he doesn't, the service company will be charged by Dell for the drive.

If you had put it in yourself, you would have had more leway since you have 5 days to return the old drive after the new one arrives.

Sadly, once the tech returns it to the service company there is literally nothing that can be done to retrieve it.

I should mention, however, that this information *is* located in your service contract with Dell. Unfortunately very few (if any) people read their service contracts.

A hard drive really is a very simple thing to replace in a computer and I would HIGHLY suggest that unless you really REALLY need a tech, you have Dell just send you the part and install it yourself so that you have time to recover your data.