Good Dell Support Experience

My SoundBlaster Live Value! card died Wednesday. Did the usual troubleshooting. Deleted it in device manager and let Win XP redetected it, but it couldn't reinstall the drivers. Downloaded the latest drivers from Dell and reinstalled, but it couldn't install them. Opened the case and reseated the card and rebooted, sound restored. Rebooted again to double check and no sound again, Win XP still trying to reinstall the drivers and failed. Did this two more times, no luck.

So...I went on Dell Support and tried the Chat with live agent. After a half hour chatting with Guril (or something like that) and troubleshooting, he said a new card would be sent to me. New SB arrived early Thursday afternoon, installed this morning and called DHL to return with free shipping and pickup today.

BVRP PHONE TOOLS fax failed, when needed
I tried using this program to receive a fax from a government office on a dial up modem on the...

Live chat worked for me like a charm, just watch out for being disconnected while your rummaging around your system troubleshooting. I've tried the email route in the past with no luck and just canned responses. This is pretty good support in my experience. Pat

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BVRP PHONE TOOLS fax failed, when needed

alt.sys.dell talk from Newsgroups.

Mike Dehli shows offshore love

PLEX86 x86- Virtual Machine (VM) Program


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		Good Dell Support Experience My SoundBlaster Live Value! card died Wednesday. Did the usual troubleshooting. Deleted it in device manager and let Win XP redetected it, but it couldn't reinstall the drivers. Downloaded the latest drivers from Dell and reinstalled, but it couldn't install them. Opened the case and reseated the card and rebooted, sound restored. Rebooted again to double check and no sound again, Win XP still trying to reinstall the drivers and failed. Did this two more times, no luck. So...I went on Dell Support and tried the Chat with live agent. After a half hour chatting with Guril (or something like that) and troubleshooting, he said a new card would be sent to me. New SB arrived early Thursday afternoon, installed this morning and called DHL to return with free shipping and pickup today. BVRP PHONE TOOLS fax failed, when needed I tried using this program to receive a fax from a government office on a dial up modem on the... Live chat worked for me like a charm, just watch out for being disconnected while your rummaging around your system troubleshooting. I've tried the email route in the past with no luck and just canned responses. This is pretty good support in my experience. Pat List \| Previous \| Next



		BVRP PHONE TOOLS fax failed, when needed alt.sys.dell talk from Newsgroups. Mike Dehli shows offshore love