I would Like to pose a question! 1340
Large business is their largest buyer.
Dell Support for business never left the US. For the past 5 the very few times I've had to make a call it was always connected to Texas. Yes Dell's Consumer Debt support service sucks. It is among the worst available.
I have never had a problem with Dell support and have never been on the phone more than 15 minutes with them or more than once for the same problem. That is because I have already diagnosed the problem and inform them of what i have done before they can ask any questions. Their response is basically great, you've already dagnosed the problem and I'll send you the part.
First, there is a difference between one who is an IT manager (with a business school background) and one who knows by also knowing how the internal systems and the internal...
Dells Consumer Debt support tells customers to use the restore cd's because most consumers have no clue what tech support is talking about. The simplest thing to do without spending days on the phone with them is to have the customer do a restore.
Most Consumer Debt problems are self inflicted or just a plain lack of knowledge. Why do they become Dell's problem?
Yes Dell, HP and all other US companies should bring their support services back to the US. Tech support from most technology based companies sucks. Their foreign support people do nothing but read from a script which ends with "please format your hard drive".
But, for Dell, HP and Compaq the average Consumer Debt is a pbutterby. Those companies and many other companies bread and butter are Education and Business accounts. Anything else is pocket cash for them.
I would Like to pose a question! 1341
alt.sys.dell talk from Newsgroups.