My DELL X51v NEVER WORKED DELLS says, "Too bad

I'll make this as short as I can:

I got my X51v 624 as soon as they were available (bad idea). Immediately, it became apparent that the wireless was not working. I spoke with numerous tech support people. I even had an engineer call me and ask me some questions. He said he'd call me back the next day to tell me if there was a fix. He never called. I was told every time I spoke to someone that a patch would be coming out shortly. Finally, I called one last time (the month to return it was running out), I went through ONE MORE attempt to get it working with a tech support guy. No such luck. I asked him to send me to the Returns Department. He sent me to the wrong one. They tried to transfer me to the correct one (over $250), but I got disconnected (or they never answered - I don't recall). It was late, so I decided to call a couple days later.

A couple days later, I called. "I'm sorry, you can't get a refund anymore, it's too late."

I stated my case.

1. The unit NEVER worked (still doesn't). 2. I was told that a patch would be forthcoming (there is still no fix for my unit). 3. I tried to return it, but the tech sent me to the wrong department. 4. I called back three days later, but was told it was too late.

Not once has anyone from Dell even offered to replace my unit. I am in a total state of shock at how this all transpired.

I am a business owner that owns about 15 Dell desktops and laptops. I have always stood by them when people complain about their quality (I always say, "but the service is the best".

I guess I just got punked. My X51v is unplugged, unused, sitting in a box. $680 later.

The only lesson here is that I shouldn't have bought something that isn't ready to be sold.