Problems With All USB Devices Connected to Dimension 8300 1536

Gary,

Some thoughts.

Check device manager first. Look for (yellow) conflicts on any devices. You may also wish to go into BIOS and ALT+F default those settings to be sure something hasn't been inadvertently changed.

Also, the previous poster's suggestion is a good one. This link shows the power management settings on my USB keyboard. You'll note the grayed-out entry for "Allow the computer to turn off this device to save power." You want to make sure that this box is NOT checked on your devices.

Run the Dell diags on the system (custom-non-interactive) after booting to your Resource CD. You may wish to test only the USB controllers and set the diags to run overnight in the event that function is intermittent on those ports - perhaps this will produce an error message you can easily convey to tech support. It's been my experience when you can do so, the discussion ends and service or parts are dispatched since there's no disputing errors of their own diagnostics.

I would, however, run a few FULL non-interactive loops on the entire system FIRST to see if there are any other devices creating problems. When you do so, be sure to load media with readable files into all optical and floppy drives, otherwise they will fail testing.

I have the same Dim8300 and fully utilize (4) separate USB devices - including HP printer and scanner - along with a USB key. I'm not seeing what you're seeing. I did have a quirky problem with my HP 3670 scanner software a few weeks back when pulling multiple photos from a folder to the HP photo album creator (pretty CPU intensive), but I got it cleared up.

Post back if we can help.

Stew