Really bad service. What should I do was: Amazingly good service 580
Sorry to follow up on my post. One bit of new information. I gave up this evening, and agreed to have Dell send me a new HD, which I will replace myself. They told me it will take 2-3 days for the HD to arrive. I told them I had next-day service, and their response was that day service only applies when a technician comes out, not when they send a part for me to replace myself.
So:
1. They won't reinstall the software, in spite of their written promise to do so.
2. Because they're not installing software, they don't have to send a technician.
3. Because there's no technician coming, they don't have to fix the computer on the next business day.
Yup. And in least in New York State, companies are getting prosecuting for that sort of illegal behavior. (I read the rep the except...
Sounds like a scam. My only reason not to think it's a scam is my past experience (which has always been great).
What happened to Dell?
-Joel Hoffman
Really bad service. What should I do was: Amazingly good service 581
alt.sys.dell talk from Newsgroups.