Really bad service. What should I do was: Amazingly good service 581
Larz, After installing Windows XP SP2, the upgraded version of OE6 is set to compact the message store after every 100...
Yup. And in least in New York State, companies are getting prosecuting for that sort of illegal behavior. (I read the rep the except, and he saw it on his screen.) Dell's position is that because I can't prove that the failure was the result of inadvertent damage, they will buttume that the HD broke of it's on accord, and so the CompleteCare contract doesn't apply.
Either way, I'm more upset about (a) three Dell reps hanging up on me; (b) having to diagnose the problem myself; and (c) having to wait "two to three days" for the new HD to arrive.
My real dilemma is that over the years perhaps 1,000 people have purchased Dell computers on my say-so, and they did it because I told them Dell has good service. As it happens, I can diagnose and fix the computer myself, but my clients cannot.
-Joel
---------------------------------------------------------------------------- ----------------------------------------------------------------------------