Returning Dell Products 1615

dell certainly used to be more liberal about returns then they are these days but still are a stand up company when the return is because of an error made they made. for instance, the description of an item was ambiguous and you did not receive what you expected, or a sales person did or did not include something you asked for, etc. in these cases they will not pay for the return shipping. i have not heard of anyone having to pay the 15% restocking fee but i suspect it is reserved for use when they perceive they are being taken advantage of. i think they should reserve the right to charge such a fee until they inspect the condition of a return, but it is outrageous that they would charge such a thing even if a person just returned a computer because they didn't like it, after all we don't get to touch or see the machine prior to purchase. seems like that is the price they have to pay since they don't have brick and mortar stores. and as far as i know the return period on new computers is only three weeks from the ship date, 30 days on server products. what you might find interesting is that should you call to return a computer they will often counter with an offer to refund you some money instead, depending on the purchase price of the system of course... but they both want you to be happy and know that they will lose even more money if you actually did return the system.