Sluggish performing 2400! How improve
As others have posted, increasing RAM will probably not give you a significant boost in speed. The thrashing sounds like his hard drive has not been defragged in a long time. I would recommend a thorough disk scan followed by a defrag. It may help to run defrag, then reboot, turn off the pagefile, defrag again, re-set the page file and reboot. While this last scenario can take a long time to complete, it moves all files closer to the center of the HDD, and the pagefile more towards the outer edges of the HDD, where reads are fasted. If his HDD is nearly full, perhaps it is time to do a little spring cleaning.
Depending on how long he has owned the computer, and how willing he is to invest in time, I would also recommend a backup of critical data, followed by a format and reinstallation, using the latest drivers for his particular model.
Good Luck!
Have had a number of Dell laptops and have always been pleased with tech support until it got to the point that I could not decipher the accent of most of the technicians...
Bobby
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