The bad just got badder. 1641

Well then, I must have fallen off the truck whatever that means. And I am not sure what trolling means. Chalk that one up to ignorance. I have been a dell user for several years ordering them for both work and home. In short I like the Dell laptop and I have bought quite a few of them. Early purchases (several years ago), the support was top notch. However my recent purchase on a Dell 600m is a problematic. I can not seem to get the 600m that I purchased to work with a USB backup drive. The error message I get says that the power requirements exceed that of the USB port. While a friend as the same machine and can use the same USB port using the same USB drive without a hitch.

The feedback I get from tech support is that I need to either reinstall the drives or use a Dell product for backup;. I reinstalled the drives to no avail. Even with an external power supply I can not get the USB port to access the external hard drive, even tho the harddrive is a laptop drive. Otherwide the Dell laptop works just fine, but I can not connect it to a USB hard drive without getting an error message even tho another 600m works just fine.

BTW, I have been extremely pleasant to the support people. And I still am. I know it does no good to get angry with them. Because of this recent experience I can emphathize with people who are having problems with Dell ts. But their response is if I don't use a Dell product to attach to a USB port then I have no reason to complain.

I don't recall that the "gold support" was an option when I purchased the computer, If it was then I would have purchased it. But I did pay extra for an optional extended warranty. Having spent that extra amount, however, did not ensure that I could get the problem I am having solved.

So being a long time user of Dell computers, I have a perspective on their tech support. With this present experience I guess I fell off the truck as you say.

So run that one around the block.

Larry