The bad just got badder. 1644

Joan,

I have purchased over 100 dell computers in the past 5 or more years for work. I have never had a problem with any of them. And a number of the older ones, most of them are XPS's, I have even upgraded with off the shelf components and they just keep running. When I buy computers for work, in my own case higher education, I always get the best service. I just retired this year and for the first time in my life I bought a Dell for my own use after I retire. Before that I have always had a work computer both a desktop and a laptop. The laptop I carried back and forth from home to work everyday.

After reading the posts today, I now realize that Dell support for a personally purchased computer is a hell of a lot different than for the work computers I have purchased. For the first time I have experienced what the home user experiences when they purchase from Dell and have a problem that is outside of the "boundaries."

Had I known that before I purchase this 600m for my own use, I would have done things differently. My wife has a home business and I should have purchased this computer using her account. Stupid me.

Having had the great support service at work, I naturally expected the samething with my home computer. Now I realize that I was foolish for thinking that.

Seriously I really like the dell products, but the service for home purchases is really as bad as some on this list have shared. Now I have experienced it first hand. After several days on the phone talking and I must have talked to over 10 or people and always getting transfered to some else, who again transfers me to yet another person....well what can you do but simply give up. On the other hand when I call Dell ts for a work computer--no problem I get right through. What a difference. I just cannot get that same service for my own computer....what an irony!

The USB ports work, but they just don't work with the external drive setup I have. So the problem is not serious enough to get a new board, it is just an inconvience.

I am glad your USB ports work with an external drive. I just wished mine did.

My wife has a dell inspiron 6000 and hers works just fine.

Now I am going to sign off. No more complaining...as it does nothing except to get my blood pressure up....

I wish you the best of luck with your dells...but remember this discussion should you decide to buy a Dell for yourself. That decision may not be good for your health.

Larry