The bad just got badder. 1645
Hi Notan,
What a trip to the woodshed...
As a matter of fact I have been posting and watch messages in this group for several years now and I have seen the gripping and unpleasant womaning about Dell support services. But because I never personally owned a Dell, I didn't understand why. Mainly I was looking for postings that would relate to a particular product that I was considering purchasing or for technical advice about upgrading.
The griping and unpleasant womaning was a bit of an annoyance in that context. Nothing like first hand personal experience to really see the issue. What I learned from yesterday was that Dell support does seem to work well with problems that are obvious, like a bad board, hard drive, software issues and so on. Those are the Dell customers who will rate Dell high on support issues.
Thanks for your response. I follow everything in your first two paragraphs. I also understand what you are saying in your third paragraph...
I didn't ask for a lecture on ethics, I presented a viable option that does not require most home users to lie about it. Most home users do...
Where the problem seems to arise is when, like in my case, there is a more subtle issue like USB ports not working with any of the several USB hard drives I have tried. Otherwise the ports work fine. And as I mentioned the USB ports on a friends 600m works fine with both data and power cables for all the external drives I have tried. I know that it is suppose to work.
Once the folks in India are told the USB ports work, they want stop there and advise me to get a Dell external hard drive.
There seems to be a subtle grey area in Dell's tech support where the India folks will not venture as someone yesterday pointed out, it is not in their "script". That much I never figured out from the past posts on this list.
I even wonder if even the gold tech support option would fix this problem.
Anyway that is what I learned from yesterday.
Larry