The onsite tech's thoughts on Dell's warranty performance 3

Hi, sorry forgot about this thread

   To be honest I was a little harsh about it in the first post...the pay is low, but the job flexibility is nice...some days (very few) I work late to keep my quota, and some days I can go home at 11 in the morning (sometimes still keeping the quota ;) ). It's a great job while going to school part-time.

Back to being a little angry...the only thing that slows down my day (and peees off afternoon customers) is when Dell screws up one too many times and drags out my day putting me on hold, spending an extra 20-30 minutes at each site going through diagnostics and creating parts dispatches (it takes them about 10-15 minutes just to create the dispatch! What bureaucracy!) . I once had three of these in a row, starting with the first call in the morning.

The jobs obtained for my own personal business is growing at 100% annually, so to be honest I probably won't be keeping it very long (but I have to watch out for taxes...the withholdings from employment aren't keeping up...the tax man doesn't like when you ignore him every quarter). I also keep it for the benefits (even though I pay a chunk, it's still much lower than if I bought them directly). The fact that I almost never have to deal with rush hour traffic is a dream.