Unbelievable treatment from Dell 1744

journey

To follow up to my story. I now have the laptop back in full working order. For a loose ac dock they renewed the motherboard and updated the bios. I am just so pleased to have it back and being able to use it again I wouldn't ask for anything more. I now have the warranty receipt for the next two years and hopefully nothing will go wrong. I have sung Dell's praises to my friends and family in the past but after this experience I will have to add "except if it goes wrong" I am looking for a hand held but I'm afraid it won't be a Dell. If there is a fault I would want to march into a shop and actually "see" someone, I appreciate that doesn't mean I will get better service. On the good side, I think the chat room concept and the e mail answering are both excellent and have restored faith a little way - I have been told that saving the transcript from the chat room where I was promised a repair by the techy asking his supervisor is what actually swung the verdict. Another plus was finding this group to help me and support me -I intend to stay subscribed to read the interesting experiences and advice of the people here. Thanks to everyone that gave me advice.