Unbelievable treatment from Dell... GOOD NEWS

Tom Scales

First the good news. Senior Debt Management have agreed to a repair. I am SO pleased but understandably I won't believe it until I get my laptop back in full working order. Your warranty point: They have agreed I have a warranty, that isn't in question. They are saying it is a loose jack which is clbutted as "customer damage" and as such is not covered under the warranty. It comes down to "fair wear and tear" being covered " normal usage" NOT being covered. I can't see the difference, no one is explaining the difference and to be honest I would think it would have to be a weak point in the first place for it to break or come loose like this, I am not rough with the laptop - far from it, I treat it very respectfully at all times, it doesn't get bumped or taken to work or anything that would cause any stress on any part. I think the chat room transcipt may have swayed the decision as it was there that I was promised a repair and I e mailed the whole script to support. I don't know if I still have to have a new motherboard for a loose jack, that is what was going to be done before today. As long as it's repaired and works ok. The other point I think I paid about £450 for the laptop a year ago so £325 + vat for a repair is I think well over the top. Only this week a similar laptop by another manufacturer was selling new online for under £300 so no way would I consider a repair at that price. Anyway, fingers crossed I will soon have it back working. Rose