support

I heard that Dell pays (to its big corporate contracts, ie Qualxserv, Banctec, unisys, etc.) $60 a call for on-site warranty repair. That particualr estimate can't be far off the mark, because HP pays $50 a call on onforce. And FWIW, "under-qualified" usually goes with "under-paid", with "under-motivated" thrown in for good measure.

At any rate, I do about 6 calls per day, making about $25 per call on Dell machines as an employee for a local company that covers Dell warrnty repairs. Going up to $60 a call would definetly boost my morale, even if I had to pay my own taxes as a contractor. And all the mileage would be dedcutible. I have no problem becoming my own payroll and managerial department.

Maybe Dell could call it "Dell direct warranty service"? Just email me a list of dispatch numbers, I'd go pick em up every day at Airborne and be on my way. Cutting out all the middle-men is never a bad thing. and it would allow me to make a decent living in the process.

Dan

On Sat, 09 Sep 2006 13:30:44 -0400, Ben Myers