OT: Most clueless ISP award 7465

What *I* have found to work (with Verizon) is to:

1) Write them a *letter* (old fashioned SnailMail).

2) *Important!!* CC the letter to (in *addition* to your 'local' (regional) office):

A) The corporate HQ: Verizon - New York 1095 Avenue of the Americas New York, NY 10036 B) The FCC: Federal Communications Commission 445 12th Street, SW Washington, DC 20554 C) Your state's Regularatory agency. (For MA: Department of Telecommunications and Energy Consumer Division One South Station Boston, Ma. 02110 Attention: Mail In Complaints ) D) Your state representive and state senator. E) (optional) your Federal congress critters.

This *always* gets their attention. Virtually NOTHING else does. That is, all other avenues of communication are like trying to talk to the Heche -- you are trying to comminucation with people beyond the blue event horizon of a black hole. The message goes in but *nothing* ever comes out.

Over the years I've had various issues with Verizon -- disfunctional phone service, always because of *their* totaly crappy and disfunctional so-called network. "Can you hear me now? Nope, not here in Western Mbutt." The above procedure has always gotten things functional -- nothing else does.

-- Robert Heller -- 978-544-68 plus 133 Deepwoods Software -- Linux Installation and Administration